listen to make, make to think

The Design Services Team (DST) at SAP has a guiding motto that I love: listen to make, make to think

to me that's all about not designing by shooting from the waist, but actually researching what the needs are, sitting down and thinking what that means, and using prototyping as a tool to help you think and get to a better solution.

it reminds me of one of my favorite quotes:
"how do I know what I think
until I see what I say?"
attributed to both E. M. Forster or W.H. Auden

mayo clinic's SPARC approach

I liked this approach by mayo clinic's SPARC program. it's a great acronym that resonates well with how i think about the design process, just way more eloquently phrased.

SPARC = see, plan, act, refine, and communicate
it's meant to remind participants of the design-oriented methodology so they'll continue to employ it when they return to their departments.

A Prescription for Innovation, FastCompany article
SPARC program website